Terms & Conditions

Property policy

  • According to government regulations, a valid Photo ID has to be carried by every person
    above the age of 18 staying at Orillia Kasauli. The identification proofs accepted are
    Drivers License, Voters Card, Passport, and Ration Card. Without valid ID the guest will
    not be allowed to check in.
  • The primary guest checking in to the hotel must be at least 18 years of age.
  • Early check-in or late check-out is subject to availability and may be chargeable by
    Orillia Kasauli. The standard check-in time is 2 PM
    and the standard check-out time is 11 AM. After booking you will be sent an email
    confirmation with hotel phone number. You can contact the hotel directly for early
    check-in or late check-out.
  • The amount paid for the room does not include charges for optional services and facilities
    (such as room service, mini bar, snacks or telephone calls). These will be charged at the
    time of check-out from the Resort.

OTA will not be responsible for any check-in denied by the Resort due to the aforesaid reason.

  • Orillia Kasauli reserves the right of admission. Accommodation can be denied to guests
    posing as a ‘couple’ if suitable proof of identification is not presented at check-in. OTA
    will not be responsible for any check-in denied by the Resort due to the aforesaid reason.
  • Orillia Kasauli reserves the right of admission for local residents. Accommodation can be
    denied to guests residing in the same city.
    OTA will not be responsible for any check-in denied by the Resort due to the aforesaid
    reason.
  • For any update, User shall pay applicable cancellation/ modification charges.
  • For any concerns or clarifications related to your booking, you can contact the property
    on 7876300372.
  • Modified bookings will be subject to availability and revised booking policy of the
    Resort.
  • The cancellation/modification charges are standard and any waiver is on the hotel’s
    discretion.
  • Any e-coupon discount on the original booking shall be forfeited in the event of
    cancellation or modification.
  • No person shall use or operate any instrument / speakers after 10pm as per Supreme
    Court orders.
  • If the Drivers / house help staff is found using the restaurant , pool area or other activities
    at the resort then he/she will be considered as the guest and will be charged the full
    amount.
  • Staff meals will be provided to the house help staff and the extra bed will charged for the
    house help staff i.e. INR 2000+GST.
  • Drivers / Male House help staff are accommodated outside the property on chargeable
    basis.

Smoking / alcohol policy

  • Smoking within the premises is not allowed
  • There are no restrictions on alcohol consumption.

Property Accessibility

  • This property is accessible to guests who use a wheelchair. Guests are requested to carry their
    own wheelchair.

(Pets) Related

  • Pets are not allowed.

ID Proof Related

  • Passport, Aadhar, Driving License and Govt. ID are accepted as ID proofs)
  • Local ids are allowed

Other Rules

  • Allows private parties or events
  • Visitors are allowed
  • Stags not allowed.

Child & Extra Bed Policy

  • An extra bed will be provided to accommodate any child included in the booking for a
    charge mentioned below.
  • INR 2600+GST (including breakfast) will be charged for an extra bed per child. (To be
    paid at the property)
  • An extra bed will be provided to accommodate any additional guest included in the
    booking for a charge mentioned below.
  • INR 2600+GST (including breakfast) will be charged for an extra bed per guest. (To be
    paid at the property)

Cancellation policy

  • Accommodation reserved shall be kept for 24 hours from the scheduled date of
    arrival. In case of non-arrival, the advance paid for the reservation shall be forfeited and
    accommodation will be released.
  • The above tariffs are subject to revision. Tariffs applicable on the date(s) of stay will be
    charged.
  • 100% advance of room rent will be payable on all bookings. For group or large
    bookings, please contact orilliakasauli@gmail.com / +91 7876300372 / +917876300172.
  • Cancellation charges:
    (A) 20% of room rent if cancelled before 30 days from
    (B) 75% cancellation will be applied if cancelled between 7–4 days
  • Full & Final Payment required before 15 Days of travel date.
  • Online booking / promotional Bookings on all the portals are non refundable.
  • Any booking made with promotional coupons are non refundable.

Orillia Kasauli (A unit of Jungle Resort PVT LTD)